Support Center
Get Help, Find Answers, Resolve Issues
24/7 support for Hallvorn products, Hallixverse platform, account issues, and technical assistance.
Choose Your Support Option
Email Support
Comprehensive support with detailed responses
Live Chat
Real-time assistance during business hours
Community Forums
Get help from other users and experts
Knowledge Base
Self-service articles and tutorials
Quick Solutions for Common Issues
Account & Login
- Password reset and recovery
- Two-factor authentication setup
- Account security questions
- Profile and settings management
Technical Issues
- Installation and setup problems
- Performance and optimization
- Compatibility and system requirements
- Connection and network issues
Billing & Payment
- Invoice and receipt requests
- Payment method updates
- Subscription management
- Refund and cancellation requests
Email Support Guidelines
Support Email Address
Use this email for all support-related inquiries
Email Subject Format
Example: "Technical Support - Connection Issues - Medium Urgency"
What to Include
- Your account username or email
- Detailed description of the issue
- Steps to reproduce the problem
- Error messages or screenshots
- Device and browser information
Support Response Times
Critical Issues
Platform down, security breach, data loss
24/7 immediate response team
High Priority
Major functionality issues, billing problems
Business hours response guaranteed
Standard Support
General questions, feature requests
Next business day response
Additional Support Resources
Frequently Asked Questions
What information should I include when contacting support?
Include your account email, detailed description of the issue, steps to reproduce, error messages, screenshots if applicable, and your device/browser information.
How can I check the status of my support request?
You'll receive a ticket number when you submit a support request. Use this number in follow-up emails to track your request. We also provide status updates via email.
What are your support hours?
Email support is monitored 24/7. Live chat is available Monday-Friday, 9AM-6PM (UTC). Critical issues receive immediate attention regardless of time.
Can I get phone support?
Phone support is available for enterprise customers and critical issues only. Most support is handled via email and live chat for efficiency and documentation.
Need Immediate Assistance?
Our support team is ready to help you with any issues or questions about Hallvorn products and the Hallixverse platform.
Primary support contact
For urgent critical issues, include "CRITICAL" in your subject line for priority handling.